MO' MART Privacy Policy

This Privacy Policy applies to MO' MART, an online neighbourhood marketplace and delivery platform serving Mukurwe-ini, Nyeri County, Kenya and supported surrounding areas.

It explains the information we collect, why we collect it, how we use it, when it may be shared and how customers can contact us about privacy-related questions.

We may collect information that customers provide directly, information created while using the service and limited information from authentication providers.

• Full name, phone number, WhatsApp number where provided and email address.
• Delivery address, location, landmark and delivery instructions.
• Account, authentication and profile details.
• Order history, cart activity, payment method and payment status.
• Customer support messages and order communication.
• Device, browser, IP address, cookies and website usage information.
• Google account details approved through Google OAuth, such as name, email address and profile image.

MO' MART does not receive or store your Google password.

We use customer information to operate the marketplace, fulfil orders, support customers and keep the service reliable.

• Create and manage accounts.
• Authenticate users and maintain login sessions.
• Process and fulfil orders.
• Arrange delivery and contact customers about orders.
• Provide customer support and order notifications.
• Prevent fraud, abuse and security incidents.
• Improve the website, catalogue, checkout and delivery experience.
• Comply with legal, tax, accounting and regulatory obligations.
• Send marketing messages only where permitted or consented to.

Customers may sign in using Google. When you choose Google sign-in, MO' MART receives limited account information approved by you and made available by Google, such as your name, email address and profile image.

Google information is used only for authentication, account creation, profile display and service delivery. MO' MART does not sell Google user data and does not use Google user data for unrelated advertising.

You may revoke MO' MART access through your Google Account permissions. MO' MART's use and transfer of Google user data is intended to comply with applicable Google API Services User Data Policy requirements.

Order and delivery details may be shared only with authorised MO' MART staff, assigned riders, service providers or fulfilment partners where reasonably necessary to complete, update or support an order.

MO' MART may support payment methods such as cash on delivery, M-Pesa and payment integrations introduced later.

Payment processing may be handled by third-party payment providers. Where external processors are used, MO' MART should not store full card credentials.

We may use cookies, browser storage and similar technologies for login sessions, cart persistence, preferences, analytics, website performance and security.

You can control some browser storage and cookie settings through your browser, but some features may not work correctly if required storage is disabled.

MO' MART does not sell personal information.

We may share limited information with authorised staff, delivery riders, payment providers, authentication providers such as Google and Supabase, hosting and infrastructure providers, analytics or messaging providers and legal authorities where required by law.

MO' MART uses reasonable technical and organisational safeguards to protect customer information and reduce unauthorised access, misuse or loss.

No online service can guarantee absolute security. Customers should keep account credentials private and contact us if they suspect unauthorised account use.

We retain information only as long as reasonably necessary for account operation, order records, customer support, fraud prevention and legal, tax, accounting or regulatory requirements.

Customers may contact MO' MART to request access, correction, deletion, objection or restriction where applicable, withdrawal of marketing consent or account closure.

Some order, tax, fraud-prevention, accounting or legal records may need to be retained where required or reasonably necessary.

MO' MART is not intentionally directed to young children. Users should have the legal capacity to place orders or should use the service with parent or guardian supervision where applicable.

The website may use third-party services such as Google authentication, Supabase, Vercel, payment providers, analytics providers or messaging providers.

Those third parties may process information under their own privacy policies and terms.

We may update this Privacy Policy from time to time. Updates will be posted on this page and identified by a revised Last updated date.

For privacy-related enquiries, contact MO' MART through the contact details published on our website or use the contact page linked below.